Privacy Policy

1. Who we are

Awaaz is a software platform that helps businesses manage WhatsApp Business messaging, including live chat, contacts, message templates, and campaigns, via Meta’s WhatsApp Cloud API.

For privacy questions, contact us at support@aawaz.ai.

2. Information we collect

Account information. When you create an account, we collect your name, email address, and password (stored in hashed form). If you join a team via invite, we also associate you with that business and role.

Business and WhatsApp connection data. When you connect a WhatsApp Business account through Meta Embedded Signup, we may store Meta identifiers and tokens needed to operate the Service, including WhatsApp Business Account (WABA) IDs, phone number IDs, display phone numbers, business portfolio information, and access tokens provided by Meta.

Messaging and contact data. To provide inbox, contacts, and campaign features, we process message content and metadata sent or received through WhatsApp (including customer phone numbers, message text or media references, delivery status, and timestamps), as well as contact records you create or import.

Usage and technical data. We may collect IP address, browser type, device information, and logs related to authentication, API requests, and errors, to operate, secure, and improve the Service.

Billing information. If you purchase a paid plan, payment details are processed by our payment provider. We typically receive limited billing metadata (for example, plan status and invoices), not full card numbers.

3. How we use information

• Provide, maintain, and improve the Service
• Authenticate users and manage team access
• Send and receive WhatsApp messages on your behalf via Meta’s APIs
• Deliver features such as live chat, templates, campaigns, and webhooks
• Provide customer support and respond to requests
• Monitor security, prevent abuse, and comply with legal obligations
• Send service-related notices (for example, account or security emails)

We do not sell your personal information. We do not use WhatsApp message content to build advertising profiles for third parties.

4. Meta / WhatsApp and third parties

The Service integrates with Meta Platforms (Facebook / WhatsApp Business Platform). When you connect WhatsApp, Meta’s terms and privacy policies also apply to data processed by Meta. We use Meta APIs only as needed to provide the features you enable.

We may use infrastructure and service providers (for example, hosting, databases, email delivery) who process data on our behalf under contractual obligations to protect it. They are not authorized to use your data for their own purposes.

5. Your responsibilities as a business user

If you use Awaaz to message end customers, you are the controller (or equivalent) of that customer data. You must have a lawful basis to collect and process customer information, obtain any required WhatsApp opt-ins, and provide your own privacy disclosures to your customers where required by law.

6. Cookies and session storage

We use essential cookies or similar technologies (such as session cookies) to keep you signed in and secure the Service. We do not use third-party advertising cookies as part of the core product experience.

7. Data retention

We retain account, business, message, and contact data for as long as your account is active and as needed to provide the Service. You may request deletion of your account or specific data by contacting us. We may retain limited information where required for legal, security, or dispute-resolution purposes.

8. Security

We implement reasonable technical and organizational measures to protect personal data, including encrypted transport (HTTPS), hashed passwords, and access controls. No method of transmission or storage is completely secure; please use a strong password and protect your Meta account access.

9. International transfers

The Service may be hosted or processed in countries other than where you are located. Where we transfer personal data internationally, we take steps designed to ensure an appropriate level of protection consistent with applicable law.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights, email support@aawaz.ai. We may need to verify your identity before responding.

11. Children’s privacy

The Service is intended for business use by adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated Policy.

13. Contact

Questions about this Privacy Policy: support@aawaz.ai
Website: https://app.aawaz.ai